FIRE RISK CONSULTING NORTH LTD

Terms of use & cookie policy

1. Important notice
2. Personal Data we may collect and why 
3. Cookies 
a. What are cookies? 
b. What cookies are used on this Site? 
c. How can I reject or opt out of receiving cookies? 
d. Third party cookies 
4. How we use your personal data 
5. Legal grounds for processing 
6. Who we share your personal data with 
7. How long we keep your personal data for 
8. Your rights 
9. How to contact us 
10. Links to other websites 
11. Changes to this Privacy Policy 

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to 
do so by the law, who has access to your personal data and what your rights are. Please review 
it carefully. 
In the event that the Site contains a separate Privacy Statement linked to via the Site 
homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the 
Privacy Statement shall prevail over this Privacy Policy. 
We take your privacy seriously and use your personal data as further explained in this Privacy 
Policy. We are the “controller” of the personal data you provide to us. 
You have the right to object to us processing your personal data for our legitimate business 
interests or for direct marketing purposes (including any related profiling). For more 
information about your rights and how you can exercise them, please see the section Your 
rights. 

2. Personal Data we may collect and why.
Personal data is any information which identifies you personally whether directly (for example, 
your name) or indirectly (for example, information about your use of our products and 
services). 
We may collect the following data about you: 
• Contact details: your name, email address, and telephone number so that we can 
contact you in response to an enquiry you make via our Site or in relation to the 
products and services that we have from time to time agreed to provide to you; 
• Correspondence: we collect any additional personal data you may provide to us from 
time to time if you contact us by email, letter or telephone, through our Site, by 
submitting a comment on our Site, or by any other means; 
• Survey responses: information from surveys that we use for research purposes, if you 
choose to respond to them; 
• Transaction details: we or our third party providers will collect information relating to 
transactions you carry out through our Site and for the purposes of fulfilling your orders; 
• Details of visits to the Sites: details of your visits to our Site, including, but not limited 
to, traffic data, location data, weblogs and other communication data, whether this is 
required for our own billing purposes or otherwise and the resources that you access.

3. Cookies 
What are Cookies? 
We collect information about your use of our Site through cookies. Cookies are information 
that files stored on your computer, tablet or smartphone that help websites remember who 
you are and information about your visit. Cookies can help to display the information on our 
Site in a way that matches your interests. Most major websites use cookies. 

a. What cookies are used on this Site? 
The cookies we and our business partners use on our Site are broadly grouped into the 
following categories: 
• Essential – Some of the cookies on our Site are essential for us to be able to provide you 
with a service you have requested. An example of this could be a cookie used to enable 
you to log into your account on our Site or which allows communication between your 
browser and our Site. Our cookie preference cookie described in the section “How can I 
reject or opt out of receiving cookies?” is also an essential cookie. You may not be able 
to use our Site without these cookies.  
• Analytics – We use analytics cookies to helps us understand how users engage with our 
Site. An example is counting the number of different people coming to our Site or using 
a particular feature, rather than the total number of times the site or feature is used. 
Without this cookie, if you visited our Site once each week for three weeks we would 
count you as three separate users. We would find it difficult to analyse how well our Site 
was performing and improve it without these cookies.  
• User Cookies – We use cookies to improve your experience by remembering your 
preferences so we know how you like to use our Site. Examples of this would be 
remembering you so that you are served with the same content or to remember you 
when you come back to our Site.  
• Social Sharing – We use third party cookies to allow you to share content directly on the 
social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if 
you wanted to “like” or “tweet” about us or our products or services. Please see our 
“Third Party Cookies” section below for more details.  
• Interest-Based Advertising – You will have noticed that when you visit websites you will 
be shown adverts for products and services you may wish to buy. The money made by 
website owners for showing third party adverts on their websites often pays for the cost 
of running the website and therefore usually allows you to use the website without 
having to pay a registration or usage fee. To try and ensure that the adverts you see are 
relevant to you third party cookies may be used to collect information about the types 
of things that interest you, for example websites you visit and the geography that you 
are based in. Having these cookies does not increase the number of adverts you will be 
shown, but simply makes the adverts you see more relevant. Please see our “Third Party 
Cookies” section below for more details. 

b. How can I reject or opt out of receiving cookies? 
You may refuse to accept cookies by activating the setting on your browser which allows you to 
refuse the setting of cookies. However, if you select this setting, you may be unable to access 
certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse 
cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar 
on most browsers will tell you how to prevent your browser from accepting new cookies, how 
to have the browser notify you when you receive a new cookie, or how to disable cookies 
altogether.

For more information about cookies and how to stop cookies being installed or how 
to delete existing cookies from your hard drive visit the following website: 
http://www.allaboutcookies.org. 

c. Third party cookies 
Some of the cookies described in the “What Cookies are used on our Site” section above are 
stored on your machine by third parties when you use our Site. Third parties may also read 
cookies on your browser to collect information or to serve content or advertisements to you. 
We have no control over these cookies or how the third parties use them. They are used to 
allow that third party to provide a service to us, for example analytics. For more information on 
these cookies and how to disable them, please see: 
• Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you 
will be able to opt-out of receiving Interest-Based Advertising cookies from some of the 
third parties listed below; and/or if you want to know more about how cookies work and how to manage or delete them. 
Visit the World Wide Web Consortium’s website. 

4. How we use your personal data 
We use your personal data for the following purposes: 
To provide you with the products and services you have requested 
We use your personal data to accept you as a new or returning customer to provide you with 
the products and services you have requested in accordance with the Trading Terms or Terms 
of Trading. 
To send you service communications, including in relation to changes to our Trading Terms or 
Terms of Trading.
We use the contact details you have provided to us so that we can communicate with you 
about the products and services that we provide, including to let you know about major 
changes to those products and services or to the Trading Terms or Terms of Trading between us 
or to any related information. 

Direct marketing (including by third parties) 
If you have provided your consent or we otherwise have the right to do so, we may use your 
contact details to send you direct marketing and keep you informed of promotional offers by 
email, SMS, post or telephone relating to our products and services. 
You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in 
any of our emails or by contacting us. 
Our trusted business partners would also like to use your name, email address, postal address 
and telephone number to inform you of similar products, services and promotional offers. We 
will only share your personal data with our partners where you have provided us with your 
consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of 
their emails or by contacting us.

To track your usage of our website, communications, products and services 
We use cookies and similar technologies to track your activity on our Site so that we can 
provide important features and functionality on our Site, monitor its usage, and provide you 
with a more personalised experienced. 

To provide and improve customer support we use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services). 

To maintain our records and improve data accuracy. Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we 
hold about you is kept up to date and accurate. 

To respond to enquiries, complaints and disputes. We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our 
products and services to you, in the most effective manner. 

To investigate, detect and prevent fraud and comply with our legal obligations. In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement 
agencies if they request it. 

5. Legal grounds for processing.
Data protection law requires us to only process your personal data if we satisfy one or more 
legal grounds. These are set out in data protection law and we rely on a number of different 
grounds for the processing we carry out. These are as follows: 

Consent. In certain circumstances, we process your personal data after obtaining your consent to do so 
for the purposes of: 
• sending you marketing communications about our products and services; 
• sharing your name, email address, postal address and telephone number with our 
trusted business partners so that they may market to you about their own similar 
products and services; 
• conducting marketing research; 
• obtaining your credit score so that we can establish the best possible payment terms we 
are able to offer to you. 

Necessary for the performance of a contract and to comply with our legal obligations. 
It is necessary for us to process your basic contact details, payment details and information 
about the business you represent for the performance of the Trading Terms or Terms of Trading 
between us. In particular, we rely on this legal ground to: 
• provide you with the products and services; 
• communicate with you about the products and services that we provide to you, 
including to let you know about major changes to those products and services or to the 
Trading Terms or Terms of Trading between us or to any related information; 
• provide and improve customer support; and 
• notify you about changes to our service.
If you choose not to give some or all of the aforementioned information to us, this may affect 
our ability to provide our products and services to you. 
In certain circumstances, we also use your personal data only to the extent required in order to 
enable us to comply with our legal obligations, including to detect, investigate and prevent 
fraud. 

Necessary for the purposes of our legitimate business interests or those of a third party. 
It is sometimes necessary to collect and use your personal data for the purposes of our 
legitimate interests as a business, which are to: 
• provide you with products and services that are as useful and beneficial as possible, 
including by personalising our contact with you and making sure we tell you about all 
the offers that are relevant to you; 
• better understand our customer base so that we can improve our products and services 
and marketing activities (which could also benefit you); 
• comply with our contractual obligations to third parties; 
• develop and improve our Site to enhance the customer experience; 
• train our staff so that we can provide you with a better customer service; 
• respond to any enquiries or complaints you have made, or deal with any dispute which 
may arise in the course of us providing our products and services to you; and 
• to ensure that content from our Site is presented in the most effective manner for you 
and for your computer; 
• ensure effective operational management and internal administration of our business, 
document retention, compliance with regulatory guidance and exercise or defence of 
legal claims. 

Where we think there is a risk that one of your interests or fundamental rights and freedoms 
may be affected we will not process your personal data unless there is another legal ground for 
us to do so (either that we have obtained your consent to the processing or it is necessary for 
us to perform our contract with you or to comply with our legal obligations). 

6. Who we share your personal data with.
We may provide your personal data to our suppliers and service providers, including other 
companies in our group, who provide certain business services for us and act as “processors” of 
your personal data on our behalf. In addition, we may disclose your personal data if we are 
under a duty to disclose or share your personal data in order to comply with any legal 
obligation, or in order to protect the rights, property, or safety, of our business, our customers 
or others. This includes, in specific cases, exchanging information with other organisations for 
the purposes of fraud protection. 

In some cases, the personal data we collect from you may, for the purposes set out above, be 
transferred outside the European Economic Area (EEA) and such destinations may not have 
laws which protect your personal data to the same extent as in the EEA. We are required by 
data protection law to ensure that where we or our “processors” transfer your personal data 
outside of the EEA, it is treated securely and is protected against unauthorised access, loss or 
destruction, unlawful processing and any processing which is inconsistent with the purposes set 
out in this Privacy Policy. 

7. How long we keep your personal data for.
We retain your personal data for no longer than is necessary for the purposes(s) for which it 
was provided. What this means in practice will vary between different types of data. When 
determining the relevant retention periods, we take into account factors including: 
• legal obligation(s) under applicable law to retain data for a certain period of time; 
• statute of limitations under applicable law; 
• potential or actual disputes; and 
• guidelines issued by relevant data protection authorities. 

Otherwise, we securely erase your personal data from our systems when it is no longer needed. 

8. Your rights
You have the following rights regarding your personal data: 
1. Rights 
2. Rights to be informed     
3. Right of access 
4. Right to rectification 
5. Right to erasure 

What does this mean? 
You have the right to be provided with clear, transparent and easily 
understandable information about how we use your personal data and your 
rights. This is why we are providing you with the information in this Privacy 
Policy. 

You have the right to obtain access to your personal data (if we are 
processing it) and certain other information (similar to that provided in this 
Privacy Policy). This is so you are aware and can check that we are using your 
personal data in accordance with data protection law. 

You are entitled to have your personal data corrected if it is inaccurate or 
incomplete. 

This is also known as ‘the right to be forgotten’ and, in simple terms, enable 
you to request the deletion or removal of your personal data where there is 
no compelling reason for us to keep using it. This is not a general right to 
erasure; there are exceptions. 
5. Right to restrict processing.
6. Right of data portability. 
7. Right to object to processing. 
8. Right to withdraw consent to processing. 
9. Right to make a complaint to the data protection authorities. 

9. How to contact us.
You have the right to ‘block’ or suppress further use of your personal data in 
certain circumstances. When processing is restricted, we can still store your 
personal data, but may not use it further. 

You have the right to obtain and reuse your personal data in a structured, 
commonly used and machine-readable format in certain circumstances. In 
addition, where certain conditions apply, you have the right to have such 
information transferred directly to a third party. 

You have the right to object to us processing your personal data for our 
legitimate business interests or for direct marketing purposes (including in 
each case any related profiling). 

If you have given your consent to us to process your personal data for a 
particular purpose (for example, direct marketing), you have the right to 
withdraw your consent at any time (although if you do so, it does not mean 
that any processing of your personal data up to that point is unlawful). 

You have the right to make a complaint to the Information Commissioner’s 
Office (ICO) if you are unhappy with how we have handled your personal 
data or believe our processing of your personal data does not comply with 
data protection law. 

If you would like to exercise your data protection rights or if you are unhappy with how we 
have handled your personal data, please feel free to contact us by using the details set out on 
our Site. 

If you’re not satisfied with our response to any enquiries or complaint or believe our processing 
of your personal data does not comply with data protection law, you can make a complaint to 
the Information Commissioner’s Office (ICO) by: 
• writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, 
Cheshire, SK9 5AF; 
• calling: 0303 123 1113; or 
• submitting a message through the ICO’s website at: ico.org.uk 

10. Links to other websites. 
Our website may contain hyperlinks to websites owned and operated by third parties. This 
Privacy Policy does not apply to those other websites. We encourage you to read the privacy 
statements on the other websites you visit, as they will govern the use of any personal data you 
provide when visiting those websites. We do not accept any responsibility or liability for the 
privacy practices of such third party websites and your use of such websites is at your own risk.

 
11. Changes to this Privacy Policy.
This Privacy Policy was last updated on 1 December 2024. 
This Privacy Policy may be updated from time to time, so you may want to check it each time 
you provide personal data to us.